If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card

If you lot tin't redeem your souvenir carte du jour in the App Store or iTunes Store, here are some things you can effort.

  • Card is not valid

  • Card has already been redeemed

  • Card is not activated

  • Code is unreadable

  • Code must be redeemed in a dissimilar country or region

Carte is not valid

If you see a bulletin that says that your card is not valid, here's what to do:

  1. Make sure that your card is not an Apple Store Gift Card. Apple tree Store Gift Cards are greyness, white, silverish, or gold. You lot can't redeem Apple Shop Gift Cards in the App Store or iTunes Store. Discover out what to do if you have an Apple Store Souvenir Bill of fare or don't know what type of gift carte yous accept.
  2. Try entering your redemption code manually. When you redeem a gift carte, tap or click "You can likewise enter your lawmaking manually." Make sure that you lot enter the redemption lawmaking that begins with "10", not a different number on the card.
  3. Make sure that you lot enter the correct characters. Some messages and numbers wait alike, such every bit:
  • B and viii
  • D and O
  • E and 3
  • K and 6
  • O and Q
  • O and 0
  • S and 5
  • U and V
  • Z and 2

Carte has already been redeemed

If yous see a bulletin that says that your menu has already been redeemed, you might have already redeemed it. Sign out of the App Store or iTunes Shop on all of your devices, and then sign dorsum in. This refreshes your Apple ID residuum. Learn how to bank check your Apple tree ID residuum.

If you need more help, contact Apple Support.

Carte du jour is non activated

If you lot see a bulletin that says that your carte du jour has not been properly activated, it might non have been activated by the retailer who sold the card. The best option is to go dorsum to the retailer and try to resolve it with them.

If y'all demand more than help, contact Apple Support.

Code is unreadable

If y'all can't read the lawmaking on the back of your card considering information technology'southward scratched or damaged, contact Apple Support.

Lawmaking must exist redeemed in a different country or region

If you come across a message that says the code must exist redeemed in another storefront, the card was probably purchased in another country or region. Y'all tin can't redeem Apple Gift Cards or App Store & iTunes Gift Cards outside of the country or region of purchase. For example, if you lot bought an App Store & iTunes Gift Bill of fare in France, yous tin can't redeem it in the App Shop in the United States.

If yous need more than aid, contact Apple tree Support.

Contact Apple tree Support.

You might need to provide:

  • An image of the full front end and back of your card.
  • A sales receipt showing when your bill of fare was purchased.
  • The series number from your card.

Find your serial number

The serial number is non the same thing as the code that begins with "10" that you apply to redeem the card. Series numbers are located on the back of your carte. Hither are some examples of where you might meet the series number:

Gift card with serial number centered below the bar code.
Serial number begins with "GCA"

Gift card with serial number at bottom right.
Serial number begins with "60"

Gift card with serial number above the bar code.
Series number begins with "60" (Australia Gift Cards)

Gift card with serial number at bottom left.
Serial number begins with "PBH"

Gift card with serial number at bottom left.
Serial number begins with "EPY"

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